Careers

We focus on delivering the best results for our clients, and that means constantly learning and being the best team we can be.

Employees and Client Partners are Closely Integrated

While the nature of our work can be intense, we have a tightly woven team spirit that some employees characterize as a “home away from home.” The energy, vitality and drive of our internal teams trickle into our client’s environment—we are an extension of their team.

Become a Coranet Team Member

Competitive
Benefits Package

Tuition
Reimbursement

Individualized
Employee Training

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We're Hiring

Customer Care Analyst

New York, NY

FLSA Status: Non-Exempt – Long Term Temporary Position

Location: New York City

Reports to: Sr. Manager – Account Team  &   Director – Customer Care & Administration

Position Summary:   This role is to ensure excellent service standards and provide our clients with a remarkable customer experience. You will work closely with our Account Managers and provide operations support to the assigned Account Manager and his or her team.

What We Are Looking For:

  • A warm and sunny disposition
  • Outgoing personality – one that aims to please
  • Ability to multi-task in a stressful environment
  • Desire to grow with the company
  • Passion for Excellence

Scope of Position:

  • Provide support to an assigned team; become the expert for all administrative tasks within the given account.
  • Actively learn the products, services and technology provided by Coranet to all clients; demonstrate understanding.
  • Actively learn business flow and processes used to provide those products and services; demonstrate understanding.
  • Handle high volume of inbound requests while providing friendly and professional service
  • Provide accurate, valid and complete information by using the correct methods/tools.

Essential Duties and Responsibilities include the following.  Other duties may be assigned as needed:

  • Open/Update/Close orders for all clients; understanding the processes and SLA’s of a given client; specifically to an assigned account.
  • Communicate with technician and subcontractor population to schedule and coordinate work tasks; follow up in a timely manner
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Escalate unresolved customer complaints to the Account Manager or Coranet management as required.
  • Interact with various internal departments to facilitate customer request; up to and including finance and billing.
  • Achieve and maintain productivity and quality performance standards established by the Company.
  • Receive and review for accuracy all closeout notes and times once jobs are completed and update information in Servman.
  • Ensure all pictures and deliverables are sent to us after the job is complete.
  • Work with Account Managers to create PO’s for all material orders.
  • Ensure all materials are ordered and sent to the appropriate techs and business partners in a timely manner.
  • Resolve materials issues; i.e. late, missing or the wrong product sent from the distributors.
  • Work with Account Managers on developing and issuing quotes as required.
  • Work with Account Managers to successfully close out projects; complete package for invoicing; ensure all deliverables are provided; all costs material and labor have been accounted for and accurately reported.

Competencies

  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
  • Oral Communication – Speaks clearly and persuasively in positive or negative situations. Listens and gets clarification, when necessary.
  • Teamwork– Contributes to building a positive team spirit.
  • Technical – Ability to learn new software packages as required; good working knowledge of Microsoft Excel and Word

 Minimum Qualifications

  • Education and/or Experience – HS diploma or equivalent. Minimum of 2 years experience in a customer service function. Experience in the telecommunications industry is desirable.
  • Computer Skills – Must be proficient with Microsoft Word, Excel and PowerPoint.

Senior Lead Cable Technician

The Senior Lead Cable Technician leads technician teams to completely and successfully install projects.  Qualified candidates must have experience operating in large-scale data centers and enterprise office buildings and have a strong client focus.  Candidates must be able to travel, manage and train remote teams while onsite performing project driven initiatives. They should have a minimum of 5 -7 years of structured cabling experience and experience terminating and working with Cat 5, Cat 5e, Cat 6, fiber, RJ45, RJ11, and T3 terminations, be familiar with Copper/Fiber Optic Testing/Cabling Standards, and have experience testing with a Fluke Meter for Cat 5, Cat 5e, Cat 6, fiber Multimode and Singlemode. Responsibilities:

  • Attend project meetings with client, general contractor and trades.
  • Assist the Project Manager to manage multiple projects and project teams simultaneously
  • Identify the number of resources/technicians and tools required to complete the project.
  • Coordinate delivery of materials and tools either at the customer site or at Coranet’s warehouse.
  • Instruct our partners on the use of contractor portals.
  • Plan the daily project work schedule, provide project updates to account managers and track time for all technicians through the completion of a job.
  • Track project spend budgets against estimated costs and alert the PM to any discrepancies.
  • Maintain a close liaison with the client to ensure all project driven requirements are met and understood.
  • Coordinate client training and post cutover support.
  • Track all job change orders.
  • Ensure all pictures and other deliverables are sent after the job is complete and organize all on our internal drive.
  • Identify, track and communicate issues to appropriate management levels to help ensure a timely problem resolution.Install servers and data center hardware in data center and IDF cabinets  as needed.
  • Deploy, setup and maintain enterprise grade hardware from various manufacturers as needed.Install (and remove) racks, shelving, power strips, rails, cable management within data center and labs as needed.
  • Help mentor our technician trainees in our apprentice program.
  • Help build out technician teams throughout the U.S.

 

 

 

Wireless LAN Network Engineer

New York, NY

The Wireless LAN Network Engineer is the position responsible for the design and documentation of in-building Wireless systems for a variety of corporate, educational and institutional projects throughout the United States.

The ideal candidate will be a Wireless LAN Network Engineer with Survey and Design experience, including experience with the AirMagnet and Ekahau software tool and reporting.  Candidates would be expected to travel 20-40% of the time. Responsibilities will include:

  • Providing expert knowledge, management and oversight for telecommunications, IT and low voltage systems for major projects
  • Developing competitive proposals for scope and fees
  • Performing predictive and active wireless site surveys
  • Coordinating system scope, design layout and drawings with client and other disciplines.
  • Layout and designing of in-building wireless  systems
  • Documenting construction drawing with design concept suitable for plan check, bidding and construction.
  • Overseeing projects from inception through final transition

Account Executive

New York, NY

The Account Executive (AE) will partner with new and potential clients to thoroughly understand their business and develop solutions to improve client’s overall communication system by providing network solutions consisting of voice, data, video applications, etc. As needed, the AE will utilize a team of Applications Sales Engineers, manufacturer support representatives and Design Engineers to provide a comprehensive briefing and proposal to the client. 4-7 years of advanced selling skills and experience are required for this position. A Bachelor’s Degree or Professional certificate is preferred, as is 5+ years’ experience in sales and telecommunications. Responsibilities include:

  • Lead Generation
  • Solution Selling
  • Proposal/presentation generation
  • Job package development
  • Relationship management

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